Return & Exchange Policy
At our store, we are committed to providing high-quality 3D printed products. Due to the nature of these products, please read this policy carefully before making a purchase.
1. Product Nature
All our products are manufactured using 3D printing technology. Therefore, you may notice:
- Minor layer lines
- Slight variations in color or texture
These are normal characteristics of 3D printed products and are not considered defects.
2. Non-Returnable Cases
Returns or exchanges are not accepted in the following cases:
- Change of mind after purchase
- Misuse or damage after delivery
- Unrealistic expectations of 3D printing quality
- Custom or personalized orders
3. Eligible Return & Exchange Cases
You may request a return or exchange in the following situations:
- A clear manufacturing defect
- Receiving the wrong product
- Damage during shipping
4. Return Request Period
- Return requests must be submitted within 3 days of receiving the order
- Requests made after this period will not be accepted
5. Conditions for Approval
- Clear photos showing the issue must be provided
- The product must be unused and in its original condition
6. Shipping Costs
- If the issue is caused by the store: we cover the shipping costs
- Otherwise: the customer is responsible for shipping costs
7. Contact Us
For return requests or inquiries, please contact us via:
- Email: [email protected]
- Social Media Accounts
- WhatsApp: +966 500516657
By making a purchase from our store, you agree to all the terms and conditions stated above.